About Amazon Keratin
Amazon Keratin was founded in 2009 by current CEO Gilmara Freire, a licensed cosmetologist with 15 years of beauty industry experience in the USA and Brazil. Since its very beginnings, Amazon Keratin differentiated itself from the competition with the high quality and long-lasting results of its smoothing treatments. Since then, the portfolio of products has been steadily growing, always keeping the highest standards of quality that has gained the recognition of the most respected hair stylists and educators.
A comprehensive training academy has been created in the company's Miami, Florida headquarters to educate stylists, salon owners and other industry professionals. Amazon Keratin has numerous trainers and educators in the field who work with the company distribution partners to ensure that every salon professional using Amazon Keratin‘s line of products is certified and fully understands the benefits for their clients.
Hydrate Conditioner contains keratin protein, oils and other natural ingredients to condition and protect hair from heat of blow-drying.
This product is sulfate-free. It deeply conditions and maintains shine, elasticity, and health.
Same Day Dispatch
Our deliveries usually take 24-36 hours to be delivered once order has been placed successfully. Delivery Fees outside Dubai will be mentioned on the checkout page depending on the location. Avoid any delivery delay by providing your full address along with your contact number
Out of Stock Item Process
- If an item is not in stock, it will not be available to purchase.
Import Duty & Taxes
- We do not currently offer international shipping. Shipping is within the territory of UAE only. We use trusted third party shipping companies and do not have any liability for goods once handed over to the shipping agency.
We accept returns within 7-days from the day of purchased. To be qualified for a return, your item must be in the same condition that you received it, Packaging has not opened or the products are damaged or wrong item. Please notify us and return the box on its original packaging. You’ll also need the receipt or proof of purchase. On this case, we will process to send you another products. We can only accepts returns products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will do the full exchange. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellation Policy
Customer can change the order within 24 hrs. Once the payment is done we cannot do any refund for the amount instead we can change into new item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Payments Policy
Once the payment is made, the confirmation notice will be sent to the client via email or WhatsApp within 24 hours of receipt.
