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Terms of Service

Your appointments are very important to the THT- That Hair Tho  team; each appointment is reserved especially for you. At THT we understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 24 hour notice for cancellations.

Strict 24 hour cancellation policy

Please understand that when you forget to cancel your appointment within the 24 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. A 24 hour appointment reminder is sent via WhatsApp as we understand that appointments may have been made in advance. Since the appointments are made individually for you, a cancellation fee will apply

Less than 24 hours notice will result in a cancellation fee, if a multiple service or group appointment is cancelled a  charge per service will be made.

Online Booking Terms & Conditions

We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.

  • We will contact you to discuss any alterations to your appointment
  • Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked.
  • Prices do not include any promotions, offers or discounts that you may be entitled to eg Recommended Friend, Offers, etc.
  • Bookings made online may need to be slightly amended to fit in with salon time slots and stylists commitments. Please ensure that we have a current contact phone number for you.


For a quotation for transformations or corrections please visit the salon for a consultation. Alternatively we will happily offer a price range by telephone.


Bridal Hair and hair for special occasion is something of a specialty, and we would re-suggest that these should be booked through the Salon Reception Team who can advise on the best stylist to meet your requirements.

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